Haidilao is China's most iconic hotpot restaurant chain, famous not only for its Sichuan-style broth and premium ingredients but also for its legendary customer service. With over 1,300 locations globally, the brand has redefined expectations for restaurant hospitality — from complimentary manicures while waiting to birthday singing performances. The "下饭火锅菜" (Rice-Pairing Hotpot Dishes) delivery line extends the Haidilao experience into customers' homes, offering individual hotpot meals designed to accompany rice bowls.
Our delivery isn't just food transport — it's an extension of the Haidilao service experience. Even the bag should make customers feel cared for.
The delivery bag project addressed a specific operational challenge: Haidilao's delivery volume surged during pandemic-era dining restrictions, and the brand needed packaging that maintained its premium reputation while managing cost at massive scale. The solution was radical minimalism — a design so confident that it required no imagery to communicate its value.